Small print · the stand at your site
Booking terms
The terms on which MZ Solutions brings its hot-food stand to a firm's own site, in plain words. They describe how a request becomes a booking and what each side does; the written confirmation of a booking adds the details of that day and, where it says something different, it is what counts for that booking.
In force from 13 November 2026.
1. Who agrees to what
These terms are between MZ SOLUTIONS LTD (company number 17430729, registered office 107 Coventry Street KIDDERMINSTER, DY10 2BH United Kingdom), called “the company” here, and the firm or organisation that asks for the stand to come to its site, called “your firm”. The person who sends the request does so on your firm's behalf.
Food bought at the hatch is a separate, everyday sale between the company and whoever buys it. Part 4 covers it.
2. When a day is fixed
Not when the form is sent. A request moves through three steps, and only the last one binds either side to a day.
- 2.1 ReceivedThe request is stored and its days are held for your site, so no other site can ask for them while it stands. Neither side is committed yet: your firm can change or cancel it on its own page, and the company may turn it down, saying why.
- 2.2 Pitch looked atThe company goes over the pitch, the way in and where the queue will stand with your firm's named person, on site or from measurements and photographs. If the pitch will not do, the company says so and the request ends there unless another spot is found.
- 2.3 Confirmed in writingThe company emails a confirmation setting out the days, the arrival time, the bells, the pitch, the named person, how the food is paid for, and any documents your site has asked to see. A day is booked once your firm replies to accept that confirmation.
3. Each side's part
3.1 Your firm will
- Give a level, firm pitch, a way in for a towed trailer and room for a queue off any vehicle route, as described on Your pitch
- Have permission to let the stand use the pitch, including the landlord's where your lease needs it
- Tell the company about its site rules and any induction before the day, and name a person to meet the stand
- Keep the pitch clear and the gate open at the agreed time
- Let the company know as early as it can if the bells, the headcount or the site change
3.2 The company will
- Arrive at the agreed time with the stand, its crew, its food, water, gas and hand-washing, and its own power where the site has none
- Have its food business registration and its gas installation check in place before any service
- Send, with the confirmation, copies of whatever documents your site asks to see before it lets a trader on
- Follow your site's rules from the gate to the pitch
- Give allergen information for every dish, read any dietary note your firm added, and answer the allergen question at every order
- Take away everything it brought, waste, fats and grey water included, and leave the pitch as it found it
4. Food at the hatch
The same on a booked day as on any pitch.
4.1 Who pays. Unless the confirmation says otherwise, each person buys their own food at the hatch, at the prices shown on the stand. If your firm is to pay for its people's food on a day, the confirmation sets out how.
4.2 Your rights. Under the Consumer Rights Act 2015, food bought at the hatch must be of satisfactory quality, as described, and fit to eat. If something is not right, tell the crew at the hatch: it will be made again, or the money paid for it given back. Nothing in these terms takes away those rights.
4.3 Allergens. The recipes and the fourteen allergens are on What the hatch cooks. Everything hot comes off one shared griddle, so no dish is ever described as free from an allergen.
5. Changes and calling a day off
5.1 Before confirmation
Your firm can change the days of a request up to three times, or cancel it, on its own page with the reference and email. Days let go are free for other sites at once.
5.2 After confirmation
Tell the company by email, quoting the reference, as soon as your firm knows. The confirmation says how much notice a booked day needs to be moved or cancelled.
5.3 Weather
Rain is what the awning is for. In strong wind, or on ice, the stand is not set up where it is not safe, and the company may call a day off on the morning itself. It tells your named person as early as it can and offers another day.
5.4 Other reasons
A breakdown, an illness in the crew, a gas or safety fault, or a pitch that is not as described on the day can stop a visit. The company tells your firm as soon as it knows and offers another day.
5.5 Leaving early
If something on the pitch becomes unsafe during the day, the crew stops serving and packs down. The named person is told why.
5.6 Changes to these terms
New terms apply to requests sent after they are published. A confirmed booking keeps the terms it was confirmed under.
6. If you are booking as a private person
The stand is booked by firms and organisations. If you ask for it as a private person, for your own event, you are a consumer and these terms apply to you with these differences:
- No 14-day cancellation periodThe Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 give no cancellation period for catering on a specific date (regulation 28(1)(b)). You can still cancel a request at any time before it is confirmed, and part 5 applies after that.
- Your statutory rights stayThe Consumer Rights Act 2015 applies to the food and to the service: the visit must be carried out with reasonable care and skill, as described.
- Your courtsIf you live in Scotland or Northern Ireland, you may also bring a claim in the courts where you live.
7. Responsibility, law and courts
7.1 Each side is responsible for its own premises, vehicles and equipment, and for the people it brings.
7.2 Nothing in these terms limits or excludes either side's liability for death or personal injury caused by negligence, for fraud, or for anything else the law does not allow to be limited.
7.3 The company is not responsible for losses your firm could not reasonably have expected when the day was confirmed, or for a day lost to something outside its control, beyond offering another day.
7.4 These terms are governed by the law of England and Wales, and the courts of England and Wales deal with any dispute, subject to part 6 for a private person.
7.5 A problem is best raised first through the complaints procedure; most are settled there.
Registered details
The registered office is a private address for post and filings. No food is cooked, sold or collected there.
- Registered name
- MZ SOLUTIONS LTD
- Company number
- 17430729
- D-U-N-S
- 235118560
- Registered in
- England and Wales
- Incorporated
- 1 September 2026
- Registered office
- 107 Coventry Street KIDDERMINSTER, DY10 2BH United Kingdom
- Activities (SIC)
- 56103 Take-away food shops and mobile food stands · 82990 Other business support service activities not elsewhere classified