Asked before booking
What site managers ask
Twelve questions that come up when a firm thinks about bringing a hot-food stand onto its own ground, answered from what the stand does and the way it is set up to work. Anything not here can go to the office by email.
Before you book
Space, supplies, notice and the paperwork a new company can and cannot show.
How much room does the stand need?
Plan on a level space about eight metres long and four deep for the stand and the room the crew works in, with clear ground in front of the hatch for a queue that does not cross a vehicle route. The exact measurements of the unit that will come are sent with the written confirmation. Your pitch sets out what to measure.
Do you need our power or our water?
Water, no: the stand carries its own clean water and takes its grey water away. Power is welcome but not needed: a 13 A or 16 A socket within reach runs the fridge, the lights and the water pump, and without one the stand brings a generator. The cooking is on the stand's own gas, never on your supply.
How far ahead do we have to ask?
The calendar opens two weeks ahead and runs to ten weeks out. Two weeks leaves time to look at the pitch with you before anything is confirmed. Weekdays only, and not on bank holidays.
Can we have the stand on a regular day every week?
One request holds up to five days. For a standing arrangement, send the first request; once it is confirmed in writing, the regular days are agreed in that confirmation.
Do you have a food hygiene rating?
Not yet, and the site will not pretend otherwise. A new food business has no rating until the council has inspected it. The food business registration with Wyre Forest District Council is made at least 28 days before the first service; each step is shown on this site when it is real.
On the day
Arrival, who pays, weather, and what the stand leaves behind.
When does the stand arrive?
At least an hour before your first bell, and longer on a first visit, so the pitch can be looked at before anything is unloaded. The time is written into the confirmation. A day at your gate follows a booked day by the clock.
Who pays for the food?
Unless the written confirmation says otherwise, the people at your site buy their own food at the hatch, at the prices shown on the stand. If your firm wants to pay for its people's food on a day, that is agreed in the confirmation before the day.
What if it rains, or blows a gale?
Rain is what the awning is for. Strong wind is different: an awning cannot stay out in it, and a trailer is not set up on an exposed pitch when it is not safe. If the forecast rules a day out, the company tells your named person as early as it can and offers another day.
Do we need to do anything about waste?
No. Food waste and packaging are bagged and taken away, fats and oils go home in a sealed container, grey water stays in the stand's waste tank. Nothing goes into your bins unless you agree to it.
Food and allergens
What is in the food, and what one shared griddle means.
Can you feed people with food allergies?
Every dish's recipe is written out on What the hatch cooks, with a table of the fourteen allergens. Everything hot comes off one shared griddle, so the crew can take care on request but cannot promise a dish free from anything. Each person should still ask at the hatch before ordering.
Can we tell you about dietary needs before the day?
Yes. Look up your request with its reference and email, and add a note to a day: which of the fourteen some of your people avoid, and roughly how many. The crew plans the day's stock and labels from it. Please give no names and no medical details.
Is there anything without meat?
Four dishes have no meat or fish in their recipes: the egg roll, the halloumi wrap, the vegetable and hummus wrap and the cheese and onion toastie. They are cooked on the same griddle as the meat unless you ask the crew to keep a clean section for them.
Still deciding?
The serving planner on the break time page tells you whether one hatch can serve your breaks before you ask anyone anything. The pitch page tells you what to measure. The request itself holds days for your site while it stands, and can be cancelled from its own page at any time.
Registered details
The registered office is a private address for post and filings. No food is cooked, sold or collected there.
- Registered name
- MZ SOLUTIONS LTD
- Company number
- 17430729
- D-U-N-S
- 235118560
- Registered in
- England and Wales
- Incorporated
- 1 September 2026
- Registered office
- 107 Coventry Street KIDDERMINSTER, DY10 2BH United Kingdom
- Activities (SIC)
- 56103 Take-away food shops and mobile food stands · 82990 Other business support service activities not elsewhere classified